Cyber attack on NHS 111 service leaves staff using pen and paper 


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Cyber assault on NHS 111 service leaves employees utilizing pen and paper

  • Call handlers throughout 85 per cent of England have had to make use of pen and paper
  • Many employees at NHS 111 would not have entry to GP information
  • Also would not have entry to NHS numbers and can’t make digital bookings 
  • Software went offline at 7am on Thursday and could also be offline till subsequent week 

The NHS 111 service has been thrown into chaos by a cyber assault, severely proscribing the help supplied to sufferers.

Call handlers throughout 85 per cent of the nation shall be and not using a essential IT system for a number of days and have needed to resort to utilizing a pen and paper.

Many employees on the non-emergency service would not have entry to GP information or sufferers’ NHS numbers and can’t make direct digital bookings with the likes of A&Es and GPs. 

The Adastra software program went offline at 7am on Thursday and employees have been instructed it could be not functioning once more till subsequent week. Advanced, which provides the service, confirmed final night time the issues have been attributable to a cyber assault.

Call handlers across 85 per cent of the country will be without a crucial IT system for several days and have had to resort to using a pen and paper (stock image)

Call handlers throughout 85 per cent of the nation shall be and not using a essential IT system for a number of days and have needed to resort to utilizing a pen and paper (inventory picture)

However, it says it managed to restrict the harm to a small variety of its servers. As effectively as NHS 111, the system is utilized by some GP out-of-hours providers and has additionally been marketed to pressing care suppliers.

One briefing observe from commissioners in London, seen by the Health Service Journal, described the difficulty as a ‘whole system outage’ for NHS 111, and stated ‘seemingly delays for sufferers… will proceed all through the weekend and doubtlessly over subsequent week’.

The concern is affecting bookings, prescribing, and limiting info which NHS 111 can cross on to ambulance providers.

NHS England stated there was no indication any affected person knowledge had been compromised.

The issue is affecting bookings, prescribing, and limiting information which NHS 111 can pass on to ambulance services (stock image)

The concern is affecting bookings, prescribing, and limiting info which NHS 111 can cross on to ambulance providers (inventory picture)

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