Qantas to phase out passengers, in new plan to improve service

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In a new technique that it says will slash wait instances at airports and get rid of misplaced baggage fully, nationwide service Qantas introduced right this moment that it’s going to start to phase out passengers on flights, with a zero-passenger goal set for 2025.

CEO Alan Joyce likened the transfer to the removing of smoking from plane in the Nineteen Eighties, and mentioned the plan was the results of a top-to-bottom evaluate of Qantas’s service. “We’re always looking for ways to remove inefficiencies from the system so we can offer a more streamlined, frictionless service. When we looked closely at what was slowing us down, again and again it came back to one thing – passengers”.








Joyce mentioned responding to buyer suggestions was central to growing the new plan. “Our customers told us they get frustrated when their baggage ends up in a different city. They told us it’s unfeasible to wait on hold for 8-hours to speak to our call centre. By removing passengers from the equation, we’re confident these issues will become a thing of the past. We’ve listened, we’ve heard, we’re acting”.

The CEO advised shareholders that the plan would finally lead to higher value efficiencies, with much less reliance on pilots, flight attendants, baggage carriers, caterers, engineers and airport employees. But he rejected claims the airline didn’t have Australians’ pursuits in thoughts. “Change can be scary, but this is about modernising our service for the future. We removed smoking from aircraft in the 1980s and no-one thinks twice about that now. This is no different”.

Qantas will obtain $1.5 billion in federal authorities funding to help with the transition.

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